Effective Date: 13 June 2026
Novation CRE (“Novation CRE,” “CRE Novation Corp.,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, communicate with us, or otherwise interact with Novation CRE.
1. Information We Collect
We may collect information that you provide directly to us, information collected automatically, and information received from third parties.
Information You Provide
We may collect personal information such as:
- Name
- Company name
- Job title
- Email address
- Phone number
- Mailing address
- Account or login information
- Billing or payment-related information
- Communications you send to us
- Information submitted through forms, demos, support requests, surveys, or other interactions
- Business and Commercial Information
Because Novation CRE provides commercial real estate technology and consulting services, we may also collect business-related information, including:
- Property, portfolio, lease, vendor, contract, transaction, or operational information submitted by customers or their authorized users
- Documents, data, files, or records uploaded to, processed by, or integrated with our services
- Usage information related to customer systems, workflows, and service configurations
- Automatically Collected Information
When you use our website or digital services, we may automatically collect information such as:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- Usage activity
- Cookies and similar tracking technologies
2. How We Use Information
We may use the information we collect to:
- Provide, operate, and improve our services
- Respond to inquiries, support requests, and customer communications
- Provide product demos, proposals, onboarding, and customer support
- Process transactions and manage customer accounts
- Analyze usage, performance, and service effectiveness
- Improve website functionality, user experience, and security
- Develop new products, features, analytics, and services
- Send administrative, transactional, or service-related communications
- Send marketing or promotional communications, where permitted by law
- Comply with legal, regulatory, contractual, and security obligations
- Protect the rights, property, and safety of Novation CRE, our customers, users, and others
3. Customer Data and Documents
Customers may provide Novation CRE with documents, data, records, or other materials for processing, analysis, integration, or support purposes. We use such customer-provided information only as reasonably necessary to provide, maintain, support, secure, and improve our services, or as otherwise authorized by the customer.
We do not claim ownership of customer-provided documents or data. Customers are responsible for ensuring they have the necessary rights, permissions, and authority to provide such information to Novation CRE.
4. Cookies and Similar Technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand usage, improve our services, and support marketing efforts.
You may be able to control cookies through your browser settings. However, disabling cookies may affect website functionality or your ability to use certain features.
5. How We Share Information
We may share information in the following circumstances:
Service Providers
We may share information with vendors, contractors, hosting providers, analytics providers, payment processors, support tools, security providers, and other service providers who help us operate our business and deliver our services.
Business Customers and Authorized Users
Where services are provided to a business customer, information may be accessible to authorized users, administrators, or representatives of that customer.
Legal and Compliance Purposes
We may disclose information when we believe it is necessary to comply with applicable law, regulation, legal process, subpoena, court order, governmental request, or to protect legal rights.
Business Transfers
We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
With Consent
We may share information with your consent or at your direction.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no security measure is perfect, and we cannot guarantee that information will be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal or contractual obligations, resolve disputes, maintain security, and enforce agreements.
Customer data retention may also be governed by applicable customer agreements, statements of work, service terms, or data processing terms.
8. Your Privacy Choices
Depending on your location and applicable law, you may have rights to:
- Access personal information we maintain about you
- Correct inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Request a copy of certain information
- Opt out of certain marketing communications
You may opt out of marketing emails by using the unsubscribe link in those emails or by contacting us.
To submit a privacy inquiry, contact us at [email protected].
For help or support-related requests, contact [email protected].
9. Third-Party Websites and Services
Our website or services may contain links to third-party websites, platforms, integrations, or services. We are not responsible for the privacy practices, content, or security of third parties. Your use of third-party services is governed by their respective privacy policies and terms.
10. Artificial Intelligence, Analytics, and Automation
Novation CRE may use artificial intelligence, automation, analytics, machine learning, document intelligence, or similar technologies to provide and improve our services. These technologies may be used to organize documents, extract information, generate insights, support workflows, improve search and retrieval, and assist with commercial real estate operations.
Where customer documents or data are processed using such technologies, we use that information as reasonably necessary to provide the relevant services and in accordance with applicable customer agreements.
11. Children’s Privacy
Our services are intended for business and professional users and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
12. International Users
Novation CRE is based in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where we or our service providers operate.
By using our website or services, you understand that your information may be processed in jurisdictions that may have different data protection laws than your jurisdiction.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” above. Your continued use of our website or services after the updated Privacy Policy becomes effective means you acknowledge the revised policy.
14. Governing Law
This Privacy Policy and any related privacy matters are governed by the laws of the State of Texas and the applicable laws of the United States of America, without regard to conflict of law principles.
15. Contact Us
For privacy inquiries, please contact:
Novation CRE Email: [email protected]
For help or support, please contact:
Email: [email protected]
Privacy Policy